Responsible Gaming at 1Win

Preventing gambling addiction is an essential part of responsible gambling. We recommend that you respect the following principles:

• Gambling is a recreational activity, not a way to make money. It is never a good idea to lose your common sense;
• Do not try to win again. If you lose, do not try to win your money back by any means: you may get lucky next time;
• Play only with the money you are willing to spend. Set yourself a limit and do not exceed it;
• Control the time you spend gambling. Remember that gambling is only part of your leisure time;
• Seek out other hobbies. The more hobbies you have, the easier it will be to keep your balance.

To find out if you have a problem with gambling, answer the following questions:

1. Do you feel that gambling takes up most of your time?
2. Do your bets constantly increase?
3. Do you borrow money to gamble?
4. Do you often gamble for longer than expected?
5. Does your involvement in gambling affect your reputation?
6. Do you feel annoyed or frustrated if you cannot participate in a game?
7. Do you use gambling as a way to escape from problems?
8. Do you need to “gamble” frequently?
9. Have you tried to limit the time and money you spend gambling, but have not succeeded?
10. Do you not talk to your loved ones about your gambling addiction?

If you answered yes to 5 or more questions, you may have a gambling problem and should seek help.

To control your gambling activity, follow these guidelines:

• Limit the amount of time you are willing to spend gambling;
• Set a maximum amount you are willing to lose. Do not exceed this amount, even if you think you need it to win;
• Do not borrow money to gamble. Play only with funds you can afford to lose;
• Do not gamble when you are in a bad mood. If you feel depressed or upset, it is better to take a break;
• Find other forms of leisure. Find a balance between gambling and other hobbies.

If you think your gambling is starting to get out of control, some organisations can help you:

• Gambling Therapy;
• GamCare;
• Gamblers Anonymous.

These organisations offer various forms of support and can help you deal with your gambling addiction.

If you decide that you need to stop playing temporarily or permanently, you can use the self-exclusion function. You will need to contact the 1Win support team to do this:

• Temporary exclusion: You can close your account for a set period and, in most cases, you will be able to regain access after this period has elapsed;
• Permanent exclusion: If you decide to close your account permanently, we will accept your decision. In this case, it will not be possible to reinstate your account.

Self-exclusion is an effective tool for those who feel that gambling is starting to affect their lives. We are here to support you through the process and help you regain control.